FAQ

How do I place an order?

 

You can submit your portrait request with the form found on the home page of our website. We will review your request and reply usually within a few hours.

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What kind of format and photo size should I send?

 

Clear, sharp, close-up images always work best. The file format can be JPEG or TIFF.

 

How long does the process take?

 

Your portrait will be completed and shipped within 4-6 weeks from the day of your purchase.  If you have an urgent request for a special event, please contact us.

 

Would I be able to preview my painting before it is being shipped?

 

Your opinion is an important part of the process. We'll send a picture for proof before shipment.

 

Returns & refunds?

 

If for any reason you are not satisfied with your purchase within 30 days of receipt of your painting, we will exchange, credit or refund 100% of the painting's price.